ISO 10008-2013 质量管理.顾客满意度.企业对消费者(B2C)电子商务交易

标准号：ISO 10008-2013
中文标准名称：质量管理.顾客满意度.企业对消费者(B2C)电子商务交易
英文标准名称：Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions
标准类型：A00
发布日期：2013/6/1 12:00:00
实施日期：1999/12/31 12:00:00
中国标准分类号：A00
国际标准分类号：03.120.10
引用标准：ISO 9000
适用范围：This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT] system within an organization.It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers'confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.The guidance given in this International Standard can complement an organization's quality management system.