BS ISO 24510-2008 饮用水和废水服务设施相关工作.用户服务的评估和改进用指南

标准号：BS ISO 24510-2008
中文标准名称：饮用水和废水服务设施相关工作.用户服务的评估和改进用指南
英文标准名称：Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users
标准类型：Q81
发布日期：2008/5/30 12:00:00
实施日期：2008/5/30 12:00:00
中国标准分类号：Q81
国际标准分类号：03.080.30;13.060.20;13.060.30;93.010
适用范围：ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.The following are within the scope of ISO 24510:2007:the definition of a language common to the different stakeholders; the definition of key elements and characteristics of the service to users; the objectives for the service with respect to users' needs and expectations; guidelines for satisfying users' needs and expectations; service to users assessment criteria; introduction to performance indicators; examples of performance indicators.