ISO/IEC TR 20000-5-2013 信息技术.服务管理.第5部分:ISO/IEC 20000-1的标准实施计划

标准号：ISO/IEC TR 20000-5-2013
中文标准名称：信息技术.服务管理.第5部分:ISO/IEC 20000-1的标准实施计划
英文标准名称：Information technology.Service management.Part 5: Exemplar implementation plan for ISO/IEC 20000-1
标准类型：L00
发布日期：2013/11/1 12:00:00
实施日期：1999/12/31 12:00:00
中国标准分类号：L00
国际标准分类号：03.080.99;35.020
引用标准：ISO/IEC 20000-1-2011
适用范围：This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic, threephased plan to manage implementation activities, taking into consideration the design, transition,delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.