DIN EN 13816-2002 运输.后勤和服务.大众旅客运输:服务质量定义、目标和测量; 德文版本 EN 13816:2002

标准号：DIN EN 13816-2002
中文标准名称：运输.后勤和服务.大众旅客运输:服务质量定义、目标和测量; 德文版本 EN 13816:2002
英文标准名称：Transportation - Logistics and services - Public passenger transport; Service quality definition, targeting and measurement; German version EN 13816:2002
标准类型：R04
发布日期：1999/12/31 12:00:00
实施日期：1999/12/31 12:00:00
中国标准分类号：R04
国际标准分类号：01.040.03;03.220.01
适用范围：This EN specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods. It is intended to be used by service providers in the presentation and monitoring of their services but is also recommended for use by authorities and agencies responsible for the procurement of PPT services in the preparation of invitations to tender.