DIN EN 15838-2010 客户联系中心.服务提供要求.德文版本EN 15838-2009

标准号：DIN EN 15838-2010
中文标准名称：客户联系中心.服务提供要求.德文版本EN 15838-2009
英文标准名称：Customer Contact Centres - Requirements for service provision; German version EN 15838:2009
标准类型：A12
发布日期：1999/12/31 12:00:00
实施日期：1999/12/31 12:00:00
中国标准分类号：A12
国际标准分类号：03.080.30
适用范围：This European Standard specifies the requirements for customer contact centres. It aims to provide customer focused best practice designed to meet customer expectations. This standard applies both to customer contact centres that are in-house and those that have been outsourced. This European Standard focuses on the performance quality at the point of contact between the customer and the CCC.